Yes business owners or your team should always quickly reply to both good and negative reviews. This can quickly alleviate issues that can tarnish your online reputation. Included in our service offering is the ability for our team to quickly and most importantly professionally to each and every review. If a questionable review or comment comes through on any of the online websites we can quickly consult with you or your team and help respond with the correct answer, professional demeanor and a resolution.
When businesses actively manage their online reviews by responding to both positive and negative reviews 45% of consumers say that they’re more likely to visit that business.
With multiple online directories and websites that keep and track online reviews one of the most popular and most trusted online review websites is Google. More then 6 in 10 consumers look to Google when reviewing a business. While Google is also able to share reviews from other websites on their listings Google started aggregating its own reviews in 2010. Arbormark will help you develop reviews on any platform but the most popular and most visited website for reviews is Google.